Terms of Service

Last updated 27 August 2026.

These terms are an agreement between you and Tom Kremser, IČO 29937221, of Čajkovského 1481/11, 746 01 Opava-Předměstí, Czech Republic (“we”, “us”), who operate Hearthhall at https://www.hearthhall.com. By making an account or using the service you accept them. If you do not, please do not use Hearthhall.

1. What Hearthhall is

Hearthhall is a private workspace for tabletop and roleplaying groups. Members create campaigns; a campaign has a wiki, message boards, character sheets, dice, maps, a timeline, handouts and a schedule, along with whatever else the game it is for actually needs. A campaign’s contents are visible to its members and to nobody else. (“Campaign” and “group” are the same thing throughout: the interface says one, the addresses and the rest of this document say the other.)

Four things are readable outside a campaign, and section 5 says what each one shows: a campaign its owner has listed in the directory, a character its player has published, a notice on the player board, and your own profile page. The first three are switches you press. The last comes with having an account.

We provide the software. We do not organise, run, or supervise your games, and we are not a party to whatever your group agrees among itself.

2. Your account

You must be at least 16 years old. If the law where you live sets a higher age for consenting to online services without a parent, that age applies instead.
One person, one account. Do not share your password, and tell us promptly if you think someone else has access to your account.
You are responsible for what happens under your account, except where someone gained access through a failure on our side.
You may delete your account at any time from your account settings. What happens to your content when you do is described in section 5.

3. What you may not do

The Content Policy sets out what may not be posted, and forms part of these terms. Beyond that, you agree not to:

break the law, or use Hearthhall to help someone else do so;
attempt to reach groups, accounts, or data you have not been given access to, including by probing for weaknesses in the service;
disrupt the service by flooding it with automated requests, attempting to overwhelm it, or interfering with other people’s use of it;
scrape or bulk-collect other people’s content or personal data;
pass yourself off as a real person you are not, or as one of us. Playing a character is not this, and never has been;
use the file storage as a file host. Uploads are for the campaign they are in — pictures, maps, handouts — and not for keeping things somewhere with an address;
resell or sublicense access to Hearthhall, or present it as your own product.

If you find a security flaw, please tell us at support@hearthhall.com rather than exploiting it. We will not pursue you for good-faith research that is reported promptly and does not involve accessing, altering, or destroying other people’s data.

4. Groups, and who is in charge of them

Whoever creates a group owns it. Owners and moderators can invite and remove members, edit or delete content in their group, and lock pages and threads. If you are removed from a group you lose access to everything in it, including things you wrote.

Group owners decide who joins their group — by invitation, or by accepting an application. We do not mediate disputes between members of a group, and we are not obliged to restore access you have lost, with the exception that we may step in where the Content Policy is being broken.

An owner can delete their group, and that takes everything in it: the boards and their threads, the wiki and its history, the timeline, the maps, the handouts and the sessions. It does not take anybody’s characters — those belong to their players, and only their place on the roster goes. A moderator is not offered this, because running a campaign and ending one are not the same job. There is no undo and we cannot put it back, so the campaign’s own name has to be typed out in full first.

5. Your content

You keep ownership of everything you write. Your wiki pages, posts, characters, and the pictures you upload remain yours.

You grant us a limited licence to store, copy, and display that content strictly for the purpose of running the service: showing your posts to the other members of your group, backing the database up, and so on. This licence exists so the software can function. It is non-exclusive, carries no fee, and ends when the content is deleted, apart from copies held in backups until those expire.

You confirm that what you post is yours to post, or that you have permission.

What other people can see

Everything you write in a campaign is visible to that campaign and to nobody else. Four things are not, and none of them happens without somebody choosing it:

A listed campaign. Its owner can advertise it in the directory, which shows the name, the pitch, the system and how many members it has. Never who they are: listing a game is the GM’s decision and it must not publish anybody else’s membership. Readable without an account, and findable by a search engine.
A published character. You can give one character a page of its own that works without an account and can be indexed. It shows the sheet and the biography and nothing else — not your play state, not which campaigns the character is in. It is off by default, and turning it off again unpublishes the page.
A notice on the player board. Visible to people with an account and to nobody else, and kept out of search engines: a listed campaign is a thing somebody made, and a notice is a person saying which evenings they are free.
Your profile. Your username, display name, avatar and bio sit at a fixed address that needs no account to read. Crawlers are asked to leave it alone, which keeps it out of results rather than out of sight.

Publishing something is you extending the licence above to cover showing it to people who are not members, and to search engines indexing it. That extension is limited to what you published and lasts until you unpublish it — though a page that has been public cannot be un-read, and a copy somebody else made is theirs and beyond us.

Pictures you upload

A picture is content like anything else here, and the Content Policy applies to it exactly as it applies to a sentence. Two practical things are worth knowing before you upload one. Maps and handouts are readable only by the campaign they are in, and the storage itself enforces that. Every other upload — an avatar, a character portrait, a picture set into a page or a post — lives at an address that cannot be guessed or listed but is not a password: anyone you give the address to can open it. Section 5 of the Privacy Policy explains that at length, and it is the part worth reading before you upload something you would not want passed on.

What happens when you delete things

Your account: your profile, characters, and sheets are deleted. Groups you solely own are deleted with everything in them. You are warned and shown their names first.
Your posts: these stay in their threads, attributed to “deleted”. Removing them would tear holes in scenes other people wrote around them. If you need a specific post removed, ask a group moderator or contact us.
Wiki pages you edited: these belong to the group and stay. Your name is removed from the revision history.
Dice rolls: these stay in their logs. A roll is a shared record of what happened at the table, not a possession, and that is the whole point of rolling on the server.
Pictures: your avatar and your character portraits are deleted from storage with your account. A picture you put into a campaign that outlives you stays, for the same reason your posts do — it is part of somebody else’s scene, and pulling it out tears the same hole.
A campaign you delete: everything in it goes, including its maps and handouts, and including other members’ writing. That is what deleting a campaign means, and it is why only its owner is offered it.

Section 5 of the Privacy Policy explains how this fits with your right to erasure. If you need one specific thing removed rather than all of it, ask a group moderator, or write to support@hearthhall.com.

6. Material that is neither yours nor ours

The spell list and the bestiary are the D&D System Reference Document, published by Wizards of the Coast under Creative Commons Attribution 4.0. We are passing on a licence we hold on the same terms you do, rather than granting you one of our own: use that material wherever you like, and keep the credit with it, because the credit is the licence’s one condition. It is why an attribution line sits at the foot of every page here that shows any of it.

Nothing else is offered under that licence. The software, the design, and the writing on this site that is not yours stay ours.

7. Reports, and complaints about content

There is a Report control on posts, threads, wiki pages, characters and profiles. What you write in it goes to the moderators of the campaign it happened in, who can act immediately and know the context, and to us. The Content Policy says what is worth reporting and what we do about it. Reports are not shown to the person reported.

Copyright complaints go to support@hearthhall.com. Tell us what the work is, where it is on this site, and that you hold the rights or act for somebody who does. We remove what is clearly infringing and tell whoever posted it, who may answer. We are in the Czech Republic and this is not a DMCA process, but a notice written in that shape contains everything we need.

Contacting us about illegal content

support@hearthhall.com is also our contact point under the Digital Services Act, for authorities and for anyone else. We accept notices in English or Czech. You do not need a lawyer, a form, or an account to send one.

A notice is easiest to act on when it says four things:

why you believe the material is illegal — enough that we can see it ourselves;
where it is, as a link. One link to the exact post or page beats a description of where to look;
your name and an email address — except where the notice concerns child sexual abuse material or certain offences against a person, which you may report anonymously; and
that you believe, in good faith, that what you have said is accurate and complete.

We confirm receipt, decide without undue delay, and tell you what we decided. A person decides. Nothing here is judged by an automated system and no account is suspended by one.

If we remove something of yours

We tell you, and we tell you why: what went, the ground for it — which rule in the Content Policy, or which law — the facts we acted on, whether it came from a report or from an authority, and how to challenge it. If a report was wrong, say so and a person will look again. You can also take it to a court in the Czech Republic, and nothing here asks you to come to us first or to give that up.

Hearthhall is run by one person and is a micro-enterprise, which under Article 19 of the Digital Services Act means the obligations written for larger online platforms — a formal internal complaint-handling system, certified out-of-court dispute settlement, priority for trusted flaggers, published transparency reports — do not apply to it. What this section describes are the duties every hosting service carries however small. The appeal above is offered because it is right rather than because it is required, and it will not stop being offered if that ever changes.

8. Availability, and the absence of promises about it

Hearthhall is provided as it is. We do not promise it will be available at any particular time, that it will be free of faults, or that data will never be lost. Keep your own copies of anything you would be upset to lose — everything you have written downloads as one file from account settings, at any time, without asking anyone.

We may change, suspend, or discontinue the service. If we intend to shut it down, we will give reasonable notice and a way to export your groups’ content where we can.

9. Suspension

We may suspend or remove an account that breaks these terms or the Content Policy. Where the breach is not serious we will normally warn first. Where it is serious, meaning anything targeting a person, anything illegal, or anything threatening the service’s integrity, we may act immediately.

A suspended account can still read, and can still download its data. Refusing that would turn a decision about behaviour into a decision about somebody’s rights over their own writing, and those are not the same thing.

You can ask us to review a suspension by writing to support@hearthhall.com, and a person will look at it.

10. Paying for Hearthhall

Most of Hearthhall is free, and the parts that are free are described on the Premium page alongside the parts that are not. Premium is an optional subscription. It belongs to a person rather than to a campaign, and it raises the limits on every campaign that person owns; the people you play with are not charged and do not need one.

The price shown at checkout is what you pay, including any VAT due where you live. It renews each month until you cancel. You may cancel at any time from your settings — cancelling stops the next payment and leaves the month you have already paid for running to its end. We do not refund part of a month by default, which does not affect any refund you are entitled to by law.

Nothing of yours is deleted when a subscription ends. A campaign that is over a free limit keeps every member, file, page and word it had. It stops accepting new ones until it is back under the limit or subscribed again. We will not remove or hide your content because a payment stopped, and exporting what you have written is free and stays free.

If you are a consumer in the EU you have fourteen days to withdraw from a contract made at a distance, and nothing here is trying to take that away. What follows is how it works for something that starts the moment you buy it.

At checkout you tick a box agreeing to these terms before the payment can go through. By ticking it you ask for Premium to begin immediately, and you acknowledge that once it has been supplied you lose the right to withdraw. That is what this paragraph is — the term you are agreeing to. The payment cannot complete until the box is ticked, and Stripe records that it was.

If you would rather keep the fourteen days, do not subscribe yet: write to us and we will arrange it. If something has gone wrong anyway, write to us at the address below — we would rather refund somebody than argue about it, and none of this affects a refund you are entitled to by law.

Your subscription is bought from Stripe, not from us. Stripe acts as the merchant of record for Premium: it is the seller named on your receipt, it takes the payment, and it is responsible for calculating, collecting and remitting any VAT or other sales tax due where you live. The exact Stripe entity you are contracting with is named on the receipt and on the checkout page itself. We never see or store your card details, and the payment form is Stripe’s own page rather than anything built into this site.

What that means in practice is that a question about a charge, a receipt, a refund or a tax invoice is one Stripe can answer and we often cannot. Everything about what Premium actually does — the limits, the campaigns, your account — is still ours, and these terms still govern it. If you are not sure which kind of question you have, write to us anyway and we will point you at the right place.

If the price changes we will tell you in the application before it applies to you, and you may cancel instead of accepting it.

11. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited, including your rights as a consumer, which these terms do not affect.

Subject to that, we are not liable for indirect or consequential loss, lost profits, or lost data. Our total liability is limited to the greater of the amount you have paid us in the past twelve months, or €100.

12. Changes to these terms

We may update these terms. If a change materially reduces your rights we will give notice in the application before it takes effect, and you may close your account if you disagree. Continuing to use Hearthhall after a change means you accept it.

13. Law, and how to reach us

These terms are governed by the law of the Czech Republic, and its courts have jurisdiction. If you are a consumer, you keep the protection of the mandatory law of the country you live in, and you may bring a claim there.

Tom Kremser
Čajkovského 1481/11, 746 01 Opava-Předměstí, Czech Republic
support@hearthhall.com